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1,800+
Annual Calls for Service
1,400+
Patients Transported Annually
18,000+
Residents Protected
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Frequently Asked Questions

Billing Related Questions
For other billing related questions, please contact Shared Response Services by phone at 860.663.3634

Q: Who handles the billing for Madison EMS?

A: We contract this service to an outside “billing agent”, Shared Response Services. Shared Response is located in Killingworth, CT.

Q: How may I get a copy of my bill?

A: All requests for invoices should be directed to our billing office: Shared Response Services. They can be reached at 860.663.3634.

Q: How does billing work? / Why is this bill so high?

A: The State of Connecticut Department of Public Health establishes the rates in which ambulance services can charge for services. Please reference CGS § 19a-179-21 – Rate setting for emergency medical services. Madison Ambulance follows this rate schedule and has never requested an increase above the state set rates.

Q: I am a Madison resident, why am I receiving a bill? I pay taxes!!

A: Connecticut law does not allow an ambulance service to selectively bill patients. We must either bill everyone or no one. Additionally, the money we receive from patient billing offsets the amount of tax money we require in order to operate. If you didn’t receive a bill, your taxes would be higher to compensate for this lost revenue.

Q: Why didn't my insurance company pay for this?

A: Our billing agent may not have your latest insurance information on file. Please call our billing office at 860.663.3634 to update this information.

Please note: Not all transports are approved by insurance companies. Please contact our billing office for more information.

Q: I cannot afford this bill. What can I do?

A: Madison Ambulance recognizes that budgeting for an emergency ambulance ride is not possible. Madison Ambulance also assures you that regardless of ability to pay, we stand committed to providing you the same level of professional care you have come to expect.

Our billing office will work with you to arrange payment plans and other options, etc. Please contact them as soon as possible to avoid your account going to collections.

Q: What was I charged for?

A: The State of Connecticut Department of Public Health establishes the rates in which ambulance services can charge for services. Please reference CGS § 19a-179-21 – Rate setting for emergency medical services.

Charges may be applied for a Basic Life Support Ambulance, an Advanced Life Support Ambulance, a Paramedic Intercept, Advanced Life Support Assessment and a per mile charge.

Q: How do I pay my bill?

A: You may pay your ambulance bill in a number of ways

  • A personal check or money order can be mailed to:
    Shared Response Health Systems
    C/O Madison Ambulance
    195 Route 80
    Killingworth, CT 06419

  • By phone: 860.663.3634
Medical Records Questions
For other medical records questions, please contact Shared Response Services by phone at 860.663.3634

Q: How may I get a copy of my patient care record?

A: All requests for medical records should be directed to our billing office: Shared Response Services. They can be reached at 860.663.3634

Q: How safe is my medical information?

A: Very! A collection of recent federal laws (HIPAA) ensures the safety and privacy of your medical information. Please read our privacy policy for more.

General Questions
For other general questions, please contact our office by phone at 203.245.9821

Q: What hospitals can I be transported to?

A: Madison EMS transports patients to the closest appropriate hospital. Hospitals that Madison EMS may transport to include:

Please note that no EMS provider shall take a trauma patient meeting the criteria as determined by the field triage protocols to a hospital other than the facility identified by either protocol or medical direction. A patient meeting Trauma criteria in Madison will be transported to Yale-New Haven Hospital.

Q: Can you transport me to my doctor's office?

A: Madison Ambulance is a 9-1-1 only service which means that our service only transports patients to a hospital emergency department.

Q: I need an ambulance to standby for an event, who do I contact?